FGI RESOLVE
Slate CRM Support & Service
What is Resolve?
RESOLVE (verb)
re•solve
To successfully solve a problem or overcome difficulties. To decide firmly on a course of action.
When it comes to Slate support, we know context matters. With FGI RESOLVE, we take a holistic approach, getting to know your team and your instance through regular check-in calls across all of our service tiers.
RESOLVE connects you with FGI's team of experts, composed of former Slate captains and Technolutions program managers, who are committed to your team's success in Slate at every stage of the enrollment cycle. We've been in your shoes - now we're in your corner.
Service Levels
CORE
6 hours/month
technical support and guidance
Access to ticketing system and monthly training sessions
Monthly one-hour check-in call
with FGI’s Solutions Team
Up to 3 users per institution
PLUS
12 hours/month
technical support and guidance
Access to ticketing system and monthly training sessions
Monthly one-hour check-in call
with FGI’s Solutions Team
Up to 3 users per institution
UNLIMITED
Unlimited support and guidance
Access to ticketing system and monthly training sessions
Dedicated FGI Solutions Engineer
assigned to your team
Weekly one-hour check-in call
with FGI’s Solutions Team
Up to 3 users per institution
Our Service Philosophy
We believe support should look a lot like ongoing, personalized professional development: we'll help you get unblocked or address an immediate need, then take the time to make sure you understand the "why" behind an issue or process.